LONG TERM CARE OMBUDSMAN

Address
2800 EUCLID AVENUE RM/STE 600
CLEVELAND, OH 44115
Contact
Website: http://www.ltco.org
Phone: +1 (216) 696-2719
Nonprofit
NTEE: P81 - Senior Centers, Services
EIN: 34-1296824

Mission

FORM 990, PAGE 2, PART III, LINE 1: THE MISSION OF LONG TERM CARE OMBUDSMAN (LTCO) IS TO VIGOROUSLY PROMOTE A SYSTEM OF LONG TERM CARE SERVICES RESPONSIVE TO THE NEEDS AND CHOICES OF CONSUMERS THROUGH SYSTEMIC CHANGE, COMPLAINT RESOLUTION, AND PROVISION OF INFORMATION ABOUT CHOICES AND ALTERNATIVES IN LONG TERM CARE.
 20172016201520142013
Basic features of the organization
Year of formation1979
Subsection code03
PF filing required0    
Metropolitan statistical area1692
Form of organization
CorporationTrue
Human resources, including compensation
Summary compensation info
Total compensation of current key personnel$128,791.00$130,585.00$101,129.00$118,752.00$37,320.00
Sum of reportable (W2/1099) compensation$128,791.00$130,585.00$101,129.00$118,751.00$37,320.00
Number of employees1622231516
Number of people compensated >$100k    0
Number of volunteers3338393946
Number of highly compensated contractors    0
Personnel
Anetzberger, Georgia
TitleSECRETARYBOARD MEMBERBOARD MEMBERBOARD MEMBER 
Name of key/compensated personGEORGIA ANETZBERGERGEORGIA ANETZBERGERGEORGIA ANETZBERGERGEORGIA ANETZBERGER 
Position of compensated person
Current individual trustee or directorTrueTrueTrueTrue 
Current officerTrue    
Average hours per week working for org   1.00 
Reportable compensation from org$0.00$0.00$0.00$0.00 
Other comp, non-reportable, from org and related orgs$0.00$0.00$0.00$0.00 
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00$0.00$0.00 
Arnaut, Linda
TitleFIN. & OPER.EXECUTIVE DIEXECUTIVE DIOPR & FIN MA 
Name of key/compensated personLINDA ARNAUTLINDA ARNAUTLINDA ARNAUTLINDA ARNAUT 
Position of compensated person
Current officerTrueTrueTrueTrue 
Average hours per week working for org37.5037.5037.5037.50 
Reportable compensation from org$58,791.00$64,018.00$57,912.00$49,751.00 
Other comp, non-reportable, from org and related orgs$3,527.00$3,841.00$3,475.00$2,985.00 
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00$0.00$0.00 
Brewer, Phillip
Title    Vice President
Name of key/compensated person    Phillip K Brewer
Position of compensated person
Current individual trustee or director    True
Average hours per week working for org    1.00
Reportable compensation from org    $0.00
Other comp, non-reportable, from org and related orgs    $0.00
Corresponding comp from related orgs
Reportable compensation from related orgs     $0.00
Buchwald, Sheila
Title  EXECUTIVE DIEXECUTIVE DIExecutive Dir.
Name of key/compensated person  SHEILA BUCHWALDSHEILA BUCHWALDSheila Buchwald
Position of compensated person
Current individual trustee or director    True
Current officer  TrueTrueTrue
Average hours per week working for org  37.5037.5040.00
Reportable compensation from org  $43,217.00$69,000.00$2,654.00
Other comp, non-reportable, from org and related orgs  $5,450.00$8,425.00$0.00
Corresponding comp from related orgs
Reportable compensation from related orgs   $0.00$0.00$0.00
Coyne, Jennifer
TitlePROGRAM DIREPROGRAM DIRE   
Name of key/compensated personJENNIFER COYNEJENNIFER COYNE   
Position of compensated person
Current officerTrueTrue   
Average hours per week working for org37.5037.50   
Reportable compensation from org$70,000.00$66,567.00   
Other comp, non-reportable, from org and related orgs$4,200.00$1,997.00   
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00   
Fries-Maloy, Terry
Title  SECRETARYSECRETARYTrustee
Name of key/compensated person  TERRY FRIES-MALOYTERRY FRIES-MALOYTerry Fries-Maloy
Position of compensated person
Current individual trustee or director  TrueTrueTrue
Current officer  TrueTrue 
Average hours per week working for org   1.001.00
Reportable compensation from org  $0.00$0.00$0.00
Other comp, non-reportable, from org and related orgs  $0.00$0.00$0.00
Corresponding comp from related orgs
Reportable compensation from related orgs   $0.00$0.00$0.00
Gelfand, Marty
TitleBOARD MEMBERBOARD MEMBERBOARD MEMBERBOARD MEMBER 
Name of key/compensated personMARTY GELFANDMARTY GELFANDMARTY GELFANDMARTY GELFAND 
Position of compensated person
Current individual trustee or directorTrueTrueTrueTrue 
Average hours per week working for org   1.00 
Reportable compensation from org$0.00$0.00$0.00$0.00 
Other comp, non-reportable, from org and related orgs$0.00$0.00$0.00$0.00 
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00$0.00$0.00 
Griffin, Susan
Title    Executive Dir.
Name of key/compensated person    Susan M Griffin
Position of compensated person
Current individual trustee or director    True
Current officer    True
Average hours per week working for org    40.00
Reportable compensation from org    $34,666.00
Other comp, non-reportable, from org and related orgs    $0.00
Corresponding comp from related orgs
Reportable compensation from related orgs     $0.00
Hayes, James
Title    Treasurer
Name of key/compensated person    James B Hayes Jr
Position of compensated person
Current individual trustee or director    True
Average hours per week working for org    1.00
Reportable compensation from org    $0.00
Other comp, non-reportable, from org and related orgs    $0.00
Corresponding comp from related orgs
Reportable compensation from related orgs     $0.00
Holman, Ronald
Title  BOARD MEMBERBOARD MEMBER 
Name of key/compensated person  RONALD DUFF HOLMANRONALD DUFF HOLMAN 
Position of compensated person
Current individual trustee or director  TrueTrue 
Average hours per week working for org   1.00 
Reportable compensation from org  $0.00$0.00 
Other comp, non-reportable, from org and related orgs  $0.00$0.00 
Corresponding comp from related orgs
Reportable compensation from related orgs   $0.00$0.00 
Jenkins, James
TitleTREASURERTREASURERTREASURERTREASURERTrustee
Name of key/compensated personJAMES JENKINSJAMES JENKINSJAMES JENKINSJAMES JENKINSJames Jenkins
Position of compensated person
Current individual trustee or directorTrueTrueTrueTrueTrue
Current officerTrueTrueTrueTrue 
Average hours per week working for org   1.001.00
Reportable compensation from org$0.00$0.00$0.00$0.00$0.00
Other comp, non-reportable, from org and related orgs$0.00$0.00$0.00$0.00$0.00
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00$0.00$0.00$0.00
Jones, Lindsay
TitleBOARD MEMBER    
Name of key/compensated personLINDSAY JONES    
Position of compensated person
Current individual trustee or directorTrue    
Reportable compensation from org$0.00    
Other comp, non-reportable, from org and related orgs$0.00    
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00    
Jordan, Theodore
Title    Trustee
Name of key/compensated person    Theodore Jordan
Position of compensated person
Current individual trustee or director    True
Average hours per week working for org    1.00
Reportable compensation from org    $0.00
Other comp, non-reportable, from org and related orgs    $0.00
Corresponding comp from related orgs
Reportable compensation from related orgs     $0.00
Jurcago, Kathleen
TitleBOARD MEMBERBOARD MEMBERBOARD MEMBERBOARD MEMBER 
Name of key/compensated personKATHLEEN JURCAGOKATHLEEN JURCAGOKATHLEEN JURCAGOKATHLEEN JURCAGO 
Position of compensated person
Current individual trustee or directorTrueTrueTrueTrue 
Average hours per week working for org   1.00 
Reportable compensation from org$0.00$0.00$0.00$0.00 
Other comp, non-reportable, from org and related orgs$0.00$0.00$0.00$0.00 
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00$0.00$0.00 
Lezak, Raymond
Title  BOARD MEMBERBOARD MEMBERTrustee
Name of key/compensated person  RAYMOND LEZAKRAYMOND LEZAKRaymond LeZak
Position of compensated person
Current individual trustee or director  TrueTrueTrue
Average hours per week working for org   1.001.00
Reportable compensation from org  $0.00$0.00$0.00
Other comp, non-reportable, from org and related orgs  $0.00$0.00$0.00
Corresponding comp from related orgs
Reportable compensation from related orgs   $0.00$0.00$0.00
Likens, Nancy
TitleVICE PRESIDESECRETARYBOARD MEMBERBOARD MEMBER 
Name of key/compensated personNANCY A LIKENSNANCY A LIKENSNANCY A LIKENSNANCY A LIKENS 
Position of compensated person
Current individual trustee or directorTrueTrueTrueTrue 
Current officerTrueTrue   
Average hours per week working for org   1.00 
Reportable compensation from org$0.00$0.00$0.00$0.00 
Other comp, non-reportable, from org and related orgs$0.00$0.00$0.00$0.00 
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00$0.00$0.00 
Longstreet, Andrea
Title    Secretary
Name of key/compensated person    Andrea L Longstreet
Position of compensated person
Current individual trustee or director    True
Average hours per week working for org    1.00
Reportable compensation from org    $0.00
Other comp, non-reportable, from org and related orgs    $0.00
Corresponding comp from related orgs
Reportable compensation from related orgs     $0.00
Manson-King, Hilary
Title  BOARD MEMBERBOARD MEMBER 
Name of key/compensated person  HILARY MANSON-KINGHILARY MANSON-KING 
Position of compensated person
Current individual trustee or director  TrueTrue 
Average hours per week working for org   1.00 
Reportable compensation from org  $0.00$0.00 
Other comp, non-reportable, from org and related orgs  $0.00$0.00 
Corresponding comp from related orgs
Reportable compensation from related orgs   $0.00$0.00 
Mason-Jackson, Stephanie
TitleBOARD MEMBER    
Name of key/compensated personSTEPHANIE MASON-JACKSON    
Position of compensated person
Current individual trustee or directorTrue    
Reportable compensation from org$0.00    
Other comp, non-reportable, from org and related orgs$0.00    
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00    
McKinney, Louise
TitleBOARD MEMBERBOARD MEMBERPAST PRESIDEPAST PRESIDEPresident
Name of key/compensated personLOUISE MCKINNEYLOUISE MCKINNEYLOUISE MCKINNEYLOUISE MCKINNEYLouise McKinney
Position of compensated person
Current individual trustee or directorTrueTrueTrueTrueTrue
Current officer  True  
Average hours per week working for org   1.001.00
Reportable compensation from org$0.00$0.00$0.00$0.00$0.00
Other comp, non-reportable, from org and related orgs$0.00$0.00$0.00$0.00$0.00
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00$0.00$0.00$0.00
McMeechan, Allison
Title    Trustee
Name of key/compensated person    Allison Mantz McMeechan
Position of compensated person
Current individual trustee or director    True
Average hours per week working for org    1.00
Reportable compensation from org    $0.00
Other comp, non-reportable, from org and related orgs    $0.00
Corresponding comp from related orgs
Reportable compensation from related orgs     $0.00
Murray, Patrick
TitlePAST PRESIDEPRESIDENTPRESIDENTPRESIDENTTrustee
Name of key/compensated personPATRICK MURRAYPATRICK MURRAYPATRICK MURRAYPATRICK MURRAYPatrick Murray
Position of compensated person
Current individual trustee or directorTrueTrueTrueTrueTrue
Current officerTrueTrueTrue  
Average hours per week working for org   1.001.00
Reportable compensation from org$0.00$0.00$0.00$0.00$0.00
Other comp, non-reportable, from org and related orgs$0.00$0.00$0.00$0.00$0.00
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00$0.00$0.00$0.00
Myers, David
Title   BOARD MEMBERPast President
Name of key/compensated person   DAVID MYERSDavid A Myers
Position of compensated person
Current individual trustee or director   TrueTrue
Average hours per week working for org   1.001.00
Reportable compensation from org   $0.00$0.00
Other comp, non-reportable, from org and related orgs   $0.00$0.00
Corresponding comp from related orgs
Reportable compensation from related orgs    $0.00$0.00
Nakhooda, Husein
TitleBOARD MEMBERBOARD MEMBERBOARD MEMBERBOARD MEMBERTrustee
Name of key/compensated personHUSEIN NAKHOODAHUSEIN NAKHOODAHUSEIN NAKHOODAHUSEIN NAKHOODAHusein Nakhooda
Position of compensated person
Current individual trustee or directorTrueTrueTrueTrueTrue
Average hours per week working for org   1.001.00
Reportable compensation from org$0.00$0.00$0.00$0.00$0.00
Other comp, non-reportable, from org and related orgs$0.00$0.00$0.00$0.00$0.00
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00$0.00$0.00$0.00
Perry, Karla
TitlePRESIDENTVICEPRESIDENVICE PRESIDEVICE PRESIDE 
Name of key/compensated personKARLA PERRYKARLA PERRYKARLA PERRYKARLA PERRY 
Position of compensated person
Current individual trustee or directorTrueTrueTrueTrue 
Current officerTrueTrueTrue  
Average hours per week working for org   1.00 
Reportable compensation from org$0.00$0.00$0.00$0.00 
Other comp, non-reportable, from org and related orgs$0.00$0.00$0.00$0.00 
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00$0.00$0.00$0.00 
Rose, Velma
Title    Trustee
Name of key/compensated person    Velma Rose
Position of compensated person
Current individual trustee or director    True
Average hours per week working for org    1.00
Reportable compensation from org    $0.00
Other comp, non-reportable, from org and related orgs    $0.00
Corresponding comp from related orgs
Reportable compensation from related orgs     $0.00
Shankman, Alan
TitleBOARD MEMBER    
Name of key/compensated personALAN SHANKMAN    
Position of compensated person
Current individual trustee or directorTrue    
Reportable compensation from org$0.00    
Other comp, non-reportable, from org and related orgs$0.00    
Corresponding comp from related orgs
Reportable compensation from related orgs $0.00    
Purpose: mission, activities, & accomplishments
Mission or significant activitiesFORM 990, PAGE 1, PART I, LINE 1: THE MISSION OF LONG TERM CARE OMBUDSMAN (LTCO) IS TO VIGOROUSLY PROMOTE A SYSTEM OF LONG TERM CARE SERVICES RESPONSIVE TO THE NEEDS AND CHOICES OF CONSUMERS THROUGH SYSTEMIC CHANGE, COMPLAINT RESOLUTION, AND PROVISION OF INFORMATION ABOUT CHOICES AND ALTERNATIVES IN LONG TERM CARE.FORM 990, PAGE 1, PART I, LINE 1: THE MISSION OF LONG TERM CARE OMBUDSMAN (LTCO) IS TO VIGOROUSLY PROMOTE A SYSTEM OF LONG TERM CARE SERVICES RESPONSIVE TO THE NEEDS AND CHOICES OF CONSUMERS THROUGH SYSTEMIC CHANGE, COMPLAINT RESOLUTION, AND PROVISION OF INFORMATION ABOUT CHOICES AND ALTERNATIVES IN LONG TERM CARE.THE MISSION OF LONG TERM CARE OMBUDSMAN (LTCO) IS TO VIGOROUSLY PROMOTE A SYSTEM OF LONG TERM CARE SERVICES RESPONSIVE TO THE NEEDS AND CHOICES OF CONSUMERS THROUGH SYSTEMIC CHANGE, COMPLAINT RESOLUTION, AND PROVISION OF INFORMATION ABOUT CHOICES AND ALTERNATIVES IN LONG TERM CARE.THE MISSION OF LONG TERM CARE OMBUDSMAN (LTCO) IS TO VIGOROUSLY PROMOTE A SYSTEM OF LONG TERM CARE SERVICES RESPONSIVE TO THE NEEDS AND CHOICES OF CONSUMERS THROUGH SYSTEMIC CHANGE, COMPLAINT RESOLUTION, AND PROVISION OF INFORMATION ABOUT CHOICES AND ALTERNATIVES IN LONG TERM CARE.The mission of Long Term Care Ombudsman (LTCO) is to vigorously promote a system of long term care services responsive to the needs and choices of consumers through systemic change, complaint resolution, and provision of information about choices and alternatives in long term care.
Program service expenses, total$885,803.00$972,608.00$1,058,968.00$834,960.00$699,408.00
Programs, including revenue & expenses
HOME CHOICE: LTCO PROVIDES TRANSITION COORDINATION SERVICES FOR THE HOME CHOICE PROGRAM, A FEDERAL DEMONSTRATION PROJECT THAT ENABLES ELIGIBLE RESIDENTS OF LONG TERM CARE FACILITIES TO MOVE BACK INTO A HOME, APARTMENT OR OTHER HOUSING OPTIONS. TRANSITION COORDINATION INCLUDES ASSISTING THE CONSUMER IN SELECTING HOUSING, PURCHASING NECESSARY HOUSEHOLD ITEMS, ESTABLISHING BANKING AND UTILITY SERVICES, AND ARRANGING FOR ESSENTIAL COMMUNITY SERVICES SUCH AS MENTAL HEALTH COUNSELING, PERSONAL CARE AND MEALS. AS OF OCTOBER 2017, HOME CHOICE PROGRAM IS NO LONGER BEING PERFORMED BY LTCO.
Program expenses$105,123.00$275,106.00$305,943.00$182,368.00$151,732.00
Program revenue$136,228.00$406,647.00   
Program descriptionHOME CHOICE: LTCO PROVIDES TRANSITION COORDINATION SERVICES FOR THE HOME CHOICE PROGRAM, A FEDERAL DEMONSTRATION PROJECT THAT ENABLES ELIGIBLE RESIDENTS OF LONG TERM CARE FACILITIES TO MOVE BACK INTO A HOME, APARTMENT OR OTHER HOUSING OPTIONS. TRANSITION COORDINATION INCLUDES ASSISTING THE CONSUMER IN SELECTING HOUSING, PURCHASING NECESSARY HOUSEHOLD ITEMS, ESTABLISHING BANKING AND UTILITY SERVICES, AND ARRANGING FOR ESSENTIAL COMMUNITY SERVICES SUCH AS MENTAL HEALTH COUNSELING, PERSONAL CARE AND MEALS. AS OF OCTOBER 2017, HOME CHOICE PROGRAM IS NO LONGER BEING PERFORMED BY LTCO.HOME CHOICE: LTCO PROVIDES TRANSITION COORDINATION SERVICES FOR THE HOME CHOICE PROGRAM, A FEDERAL DEMONSTRATION PROJECT THAT ENABLES ELIGIBLE RESIDENTS OF LONG TERM CARE FACILITIES TO MOVE BACK INTO A HOME, APARTMENT OR OTHER HOUSING OPTIONS. TRANSITION COORDINATION INCLUDES ASSISTING THE CONSUMER IN SELECTING HOUSING, PURCHASING NECESSARY HOUSEHOLD ITEMS, ESTABLISHING BANKING AND UTILITY SERVICES, AND ARRANGING FOR ESSENTIAL COMMUNITY SERVICES SUCH AS MENTAL HEALTH COUNSELING, PERSONAL CARE AND MEALS.HOME CHOICE: LTCO PROVIDES TRANSITION COORDINATION SERVICES FOR THE HOME CHOICE PROGRAM, A FEDERAL DEMONSTRATION PROJECT THAT ENABLES ELIGIBLE RESIDENTS OF LONG TERM CARE FACILITIES TO MOVE BACK INTO A HOME, APARTMENT OR OTHER HOUSING OPTIONS. TRANSITION COORDINATION INCLUDES ASSISTING THE CONSUMER IN SELECTING HOUSING, PURCHASING NECESSARY HOUSEHOLD ITEMS, ESTABLISHING BANKING AND UTILITY SERVICES, AND ARRANGING FOR ESSENTIAL COMMUNITY SERVICES SUCH AS MENTAL HEALTH COUNSELING, PERSONAL CARE AND MEALS.HOME CHOICE: LTCO PROVIDES TRANSITION COORDINATION SERVICES FOR THE HOME CHOICE PROGRAM, A FEDERAL DEMONSTRATION PROJECT THAT ENABLES ELIGIBLE RESIDENTS OF LONG TERM CARE FACILITIES TO MOVE BACK INTO A HOME, APARTMENT OR OTHER HOUSING OPTIONS. TRANSITION COORDINATION INCLUDES ASSISTING THE CONSUMER IN SELECTING HOUSING, PURCHASING NECESSARY HOUSEHOLD ITEMS, ESTABLISHING BANKING AND UTILITY SERVICES, AND ARRANGING FOR ESSENTIAL COMMUNITY SERVICES SUCH AS MENTAL HEALTH COUNSELING, PERSONAL CARE AND MEALS.HOME CHOICELTCO provides Transition Coordination services for the HOME Choice program, a federal demonstration project that enables eligible residents of long term care facilities to move back into a home, apartment or other housing options. Transition coordination includes assisting the consumer in selecting housing, purchasing necessary household items, establishing banking and utility services, and arranging for essential community services such as mental health counseling, personal care, and meals.
OMBUDSMAN SERVICES: LONG TERM CARE OMBUDSMAN (LTCO) INVESTIGATES AND ATTEMPTS TO RESOLVE COMPLAINTS AND CONCERNS RELATED TO LONG TERM CARE SERVICES, INFORMS AND CONNECTS PEOPLE TO INSTITUTIONAL AND COMMUNITY-BASED LONG TERM CARE SERVICES, AND ADVOCATES FOR BETTER QUALITY LONG TERM CARE. CONFIDENTIAL INVESTIGATIONS ARE HANDLED BY CERTIFIED STAFF AND VOLUNTEER OMBUDSMEN AND ARE DETERMINED BY THE CONSUMER'S NEEDS AND INTERESTS. OMBUDSMEN UTILIZE NEGOTIATION, MEDIATION, EDUCATION, AND ADVOCACY TO ATTEMPT TO RESOLVE THE CONCERN. LTCO WORKS CLOSELY WITH LONG TERM CARE PROVIDERS TO INFORM, EDUCATE, AND ENCOURAGE THE DELIVERY OF HIGH QUALITY CARE THAT MEETS THEIR CONSUMER'S NEEDS AND WISHES, AND PARTICIPATES IN ADVOCACY EFFORTS TO PROMOTE A BETTER QUALITY OF SERVICE AND QUALITY OF LIFE FOR PEOPLE RECEIVING LONG TERM CARE SERVICES. WE BELIEVE THAT BY HELPING ONE PERSON AT A TIME UNDERSTAND AND EXERCISE HIS OR HER RIGHTS, ALL PEOPLE IN LONG TERM CARE WILL BENEFIT.
Program expenses$780,680.00$697,502.00$753,025.00$652,592.00$547,676.00
Program revenue$772,426.00$727,155.00   
Program descriptionOMBUDSMAN SERVICES: LONG TERM CARE OMBUDSMAN (LTCO) INVESTIGATES AND ATTEMPTS TO RESOLVE COMPLAINTS AND CONCERNS RELATED TO LONG TERM CARE SERVICES, INFORMS AND CONNECTS PEOPLE TO INSTITUTIONAL AND COMMUNITY-BASED LONG TERM CARE SERVICES, AND ADVOCATES FOR BETTER QUALITY LONG TERM CARE. CONFIDENTIAL INVESTIGATIONS ARE HANDLED BY CERTIFIED STAFF AND VOLUNTEER OMBUDSMEN AND ARE DETERMINED BY THE CONSUMER'S NEEDS AND INTERESTS. OMBUDSMEN UTILIZE NEGOTIATION, MEDIATION, EDUCATION, AND ADVOCACY TO ATTEMPT TO RESOLVE THE CONCERN. LTCO WORKS CLOSELY WITH LONG TERM CARE PROVIDERS TO INFORM, EDUCATE, AND ENCOURAGE THE DELIVERY OF HIGH QUALITY CARE THAT MEETS THEIR CONSUMER'S NEEDS AND WISHES, AND PARTICIPATES IN ADVOCACY EFFORTS TO PROMOTE A BETTER QUALITY OF SERVICE AND QUALITY OF LIFE FOR PEOPLE RECEIVING LONG TERM CARE SERVICES. WE BELIEVE THAT BY HELPING ONE PERSON AT A TIME UNDERSTAND AND EXERCISE HIS OR HER RIGHTS, ALL PEOPLE IN LONG TERM CARE WILL BENEFIT.OMBUDSMAN SERVICES: LONG TERM CARE OMBUDSMAN (LTCO) INVESTIGATES AND ATTEMPTS TO RESOLVE COMPLAINTS AND CONCERNS RELATED TO LONG TERM CARE SERVICES, INFORMS AND CONNECTS PEOPLE TO INSTITUTIONAL AND COMMUNITY-BASED LONG TERM CARE SERVICES, AND ADVOCATES FOR BETTER QUALITY LONG TERM CARE. CONFIDENTIAL INVESTIGATIONS ARE HANDLED BY CERTIFIED STAFF AND VOLUNTEER OMBUDSMEN AND ARE DETERMINED BY THE CONSUMER'S NEEDS AND INTERESTS. OMBUDSMEN UTILIZE NEGOTIATION, MEDIATION, EDUCATION, AND ADVOCACY TO ATTEMPT TO RESOLVE THE CONCERN. LTCO WORKS CLOSELY WITH LONG TERM CARE PROVIDERS TO INFORM, EDUCATE, AND ENCOURAGE THE DELIVERY OF HIGH QUALITY CARE THAT MEETS THEIR CONSUMER'S NEEDS AND WISHES, AND PARTICIPATES IN ADVOCACY EFFORTS TO PROMOTE A BETTER QUALITY OF SERVICE AND QUALITY OF LIFE FOR PEOPLE RECEIVING LONG TERM CARE SERVICES. WE BELIEVE THAT BY HELPING ONE PERSON AT A TIME UNDERSTAND AND EXERCISE HIS OR HER RIGHTS, ALL PEOPLE IN LONG TERM CARE WILL BENEFIT.OMBUDSMAN SERVICES: LONG TERM CARE OMBUDSMAN (LTCO) INVESTIGATES AND ATTEMPTS TO RESOLVE COMPLAINTS AND CONCERNS RELATED TO LONG TERM CARE SERVICES, INFORMS AND CONNECTS PEOPLE TO INSTITUTIONAL AND COMMUNITY-BASED LONG TERM CARE SERVICES, AND ADVOCATES FOR BETTER QUALITY LONG TERM CARE. CONFIDENTIAL INVESTIGATIONS ARE HANDLED BY CERTIFIED STAFF AND VOLUNTEER OMBUDSMEN AND ARE DETERMINED BY THE CONSUMER'S NEEDS AND INTERESTS. OMBUDSMEN UTILIZE NEGOTIATION, MEDIATION, EDUCATION, AND ADVOCACY TO ATTEMPT TO RESOLVE THE CONCERN. LTCO WORKS CLOSELY WITH LONG TERM CARE PROVIDERS TO INFORM, EDUCATE, AND ENCOURAGE THE DELIVERY OF HIGH QUALITY CARE THAT MEETS THEIR CONSUMER'S NEEDS AND WISHES, AND PARTICIPATES IN ADVOCACY EFFORTS TO PROMOTE A BETTER QUALITY OF SERVICE AND QUALITY OF LIFE FOR PEOPLE RECEIVING LONG TERM CARE SERVICES. WE BELIEVE THAT BY HELPING ONE PERSON AT A TIME UNDERSTAND AND EXERCISE HIS OR HER RIGHTS, ALL PEOPLE IN LONG TERM CARE WILL BENEFIT.OMBUDSMAN SERVICES: LONG TERM CARE OMBUDSMAN (LTCO) INVESTIGATES AND ATTEMPTS TO RESOLVE COMPLAINTS AND CONCERNS RELATED TO LONG TERM CARE SERVICES, INFORMS AND CONNECTS PEOPLE TO INSTITUTIONAL AND COMMUNITY-BASED LONG TERM CARE SERVICES, AND ADVOCATES FOR BETTER QUALITY LONG TERM CARE. CONFIDENTIAL INVESTIGATIONS ARE HANDLED BY CERTIFIED STAFF AND VOLUNTEER OMBUDSMEN AND ARE DETERMINED BY THE CONSUMER'S NEEDS AND INTERESTS. OMBUDSMEN UTILIZE NEGOTIATION, MEDIATION, EDUCATION, AND ADVOCACY TO ATTEMPT TO RESOLVE THE CONCERN. LTCO WORKS CLOSELY WITH LONG TERM CARE PROVIDERS TO INFORM, EDUCATE, AND ENCOURAGE THE DELIVERY OF HIGH QUALITY CARE THAT MEETS THEIR CONSUMER'S NEEDS AND WISHES, AND PARTICIPATES IN ADVOCACY EFFORTS TO PROMOTE A BETTER QUALITY OF SERVICE AND QUALITY OF LIFE FOR PEOPLE RECEIVING LONG TERM CARE SERVICES. WE BELIEVE THAT BY HELPING ONE PERSON AT A TIME UNDERSTAND AND EXERCISE HIS OR HER RIGHTS, ALL PEOPLE IN LONG TERM CARE WILL BENEFIT.OMBUDSMAN SERVICES Long Term Care Ombudsman (LTCO) investigates and attempts to resolve complaints and concerns related to long term care services, informs and connects people to institutional and community-based long term care services, and advocates for better quality long term care. Confidential investigations are handled by certified staff and volunteer ombudsmen and are determined by the consumer's needs and interests. Ombudsmen utilize negotiation, mediation, education, and advocacy to attempt to resolve the concern. LTCO works closely with long term care providers to inform, educate, and encourage the delivery of high quality care that meets their consumer's needs and wishes, and participates in advocacy efforts to promote a better quality of service and quality of life for people receiving long term care services. We believe that by helping one person at a time understand and exercise his or her rights, all people in long term care will benefit.
Financial data
Revenue
Total revenue$920,778.00$1,143,774.00$1,301,428.00$1,108,270.00$922,187.00
Revenue from contributions (total)$908,654.00$1,133,802.00$1,286,205.00$1,097,785.00$619,633.00
Investment income, current yr$10,954.00$9,192.00$14,275.00$1,720.00$1,596.00
Total revenue from grants, etc., current yr$908,654.00$1,133,802.00$1,286,205.00$1,097,785.00$619,633.00
Total unrelated business revenue$0.00$0.00$0.00$0.00$0.00
Other revenue, current yr$1,170.00$780.00$948.00$8,765.00$5,367.00
Program service revenue (total)  $0.00$0.00$295,591.00
Gross receipts$920,778.00$1,143,774.00$1,301,428.00$1,108,270.00$922,187.00
Sources of contributions
Revenue from gov't grants    $609,884.00
Revenue from all other contributions$908,654.00$1,133,802.00$1,286,205.00$1,097,785.00$9,749.00
Other types of revenue
Royalties (total)    $0.00
Miscellaneous revenue (total)$1,170.00$780.00$948.00$8,765.00$5,367.00
Net revenue from gaming (total)    $0.00
Income from dividends, interest, and similar investments$5,632.00$6,583.00$7,167.00$1,720.00$1,596.00
Net rental income  $0.00$0.00$0.00
Net income from fundraising events    $0.00
Net inventory sales (total)    $0.00
Expense categories (totals)
Total functional expenses: sum of all$1,007,093.00$1,087,438.00$1,195,121.00$976,403.00$839,424.00
Total functional expenses: program service $885,803.00$972,608.00$1,058,968.00$834,960.00$699,408.00
Total functional expenses: management and general$119,578.00$111,780.00$131,344.00$136,558.00$135,276.00
Total functional expenses: fundraising$1,712.00$3,050.00$4,809.00$4,885.00$4,740.00
Fees for services
Lobbying fees (total)    $0.00
Legal fees (total)    $0.00
Fundraising service fees (total)$0.00$0.00$0.00$0.00$0.00
General management fees (total)    $0.00
Investment management fees (total)$2,552.00$2,640.00$2,655.00 $0.00
Assets and liabilities
Total assets$735,621.00$804,825.00$745,550.00$646,351.00$516,618.00
Total assets, beginning of year$804,825.00$745,550.00$646,351.00$516,618.00$421,398.00
Total liabilities$27,852.00$26,159.00$23,658.00$20,304.00$19,089.00
Total liabilities, beginning of year$26,159.00$23,658.00$20,304.00$19,089.00$6,632.00
Pledges & accounts receivable, net$33,230.00$14,567.00$7,616.00$44,064.00$77,150.00
Loans & receivables from key persons    $0.00
Unrestricted net assets, end of yr$707,769.00$778,666.00$721,892.00$626,047.00$497,529.00
Net assets$707,769.00$778,666.00$721,892.00$626,047.00$497,529.00
Net assets, beginning of year$778,666.00$721,892.00$626,047.00$497,529.00$414,766.00
Intangible assets    $0.00
Other assets$2,141.00$2,141.00$2,141.00$2,141.00$2,141.00
Investments: other securities    $0.00
Investments: publicly traded securities$156,297.00$135,034.00$138,062.00$146,651.00$0.00
Cash: non-interest bearing $637,628.00$575,090.00$428,150.00$406,807.00
Cash: non-interest bearing, beginning of year $575,090.00$428,150.00$406,807.00$389,418.00
Investments -- program-related    $0.00
Inventories for sale or use    $0.00
Other financial variables
Revenue less expenses-$86,315.00$56,336.00$106,307.00$131,867.00$82,763.00
Advertising (total)$33,461.00$40.00 $75.00$889.00
Savings & temp cash investment$527,684.00   $0.00
Accounts receivable, net    $0.00
Prepaid expenses & deferred charges    $0.00
Accounts payable & accrued expenses$27,852.00$26,159.00$23,658.00$20,304.00$19,089.00
Total net assets or fund balances$707,769.00$778,666.00$721,892.00$626,047.00$497,529.00
Depreciation, depletion, amortization$7,186.00$7,186.00$9,189.00$8,550.00$2,805.00
Payment to affiliates    $0.00
Governance and accountability
Number of voting members129131413
Number of independent voting members129131413
Financial sheets auditedTrueTrueTrueTrueTrue
Relationships among key personnel   TrueTrue
Accrual accountingTrueTrueTrueTrueTrue
Tax year start date2017-01-012016-01-012015-01-012014-01-012013-01-01
Tax year end date2017-12-012016-12-012015-12-012014-12-012013-12-01
Metadata about the filing
E-return type: 990, 990EZ, or 990PF990990990990990
Reason for form submission
Address changeTrue    
Date e-filing submitted2018-09-262017-10-202016-12-062015-08-112014-10-15
IRS schema version2017v2.32016v3.02015v2.12014v5.02013v3.1
Filing identifier201802049349301055201711939349300601201612169349300121201502109349301255201442679349300414
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